Unified communications for Rummo Pasta
on January 18, 2015
Italian group rolls out Web Real Time Communications platform for internal and external collaboration
The fifth largest producer of pasta in Italy,Group Rummo, is working with telecommunications company Italtel to build an integrated collaboration platform for unified communications.
Founded in Benevento in 1846 and supplying its products to more than 45 countries, Rummo’s exports account for 30% of total sales.
Group Rummo is said to be the first to install Italtel’s Embrace WebRTC (Web Real Time Communications) product, based on the Collaboration At Work 2.0 solution, to increase its ability to interact both internally and externally.
Collaboration and mobility
Through Italtel’s Collaboration At Work 2.0 solution, communication and collaboration mobility is enabled for staff, ensuring a unified and ergonomic user experience. It also incorporates Voice over IP (VoIP), allowing reliable and integrated communication between fixed and mobile devices, such as PCs, smartphones and tablets.
At the core of the solution, based on Italtel NetMatch SBC, is Italtel Embrace, a platform for WebRTC (Web Real Time Communications) with enhanced functionality. It is able to deliver unified communications (UC) services, audio and video conferencing, instant messaging and desktop sharing, with the only requirement being the most common web browser.
Ensuring customer satisfaction
“The evolution of telecommunications systems has changed over time and now has an increasingly important role in ensuring customer satisfaction and achieving operational results,” said Cosimo Rummo, president and group CEO of Rummo.
“By selecting Italtel we have chosen a platform best suited to meet our needs of making communication more rapid, efficient and cost effective while considerably reducing staff travel as they will need to move from their working environment less. In addition, Italtel shares some of our own important values; it is a historic Italian brand and a leader in its sector at an international level.”
The platform installed by Italtel also facilitates audio and video conferencing, with screen sharing, messaging among colleagues connected to the system and file sharing, including documents, orders and invoices. More effective logistics management, ‘smart logistics’, through constant communication with factories and overseas offices is also achieved.
Rummo’s costs will also be reduced through space saving and lower power consumption which is achieved through the rationalisation and consolidation of certain features.
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